Privacy Policy

Privacy Policy

At Sapphire Suites we endeavor to provide our guests outstanding services and experiences in our hotel. We value your business and your faith in us in delivering you a superior level of service. We recognise that privacy is important to our guests, and hence Sapphire Suites's Privacy Policy explains our practices regarding personal information we collect when you visit our hotel, restaurant & our website.

We request you to read this policy document carefully before sharing personal information with us. By visiting our website, we assume, your acceptance to the practices described in this policy document.

• Personal information collected by Sapphire Suites from its guests
• How does Sapphire Suites use the personal information collected from its guests
• Non personal information collected by Sapphire Suites
• How long does Sapphire Suites retain your personal information
• Dos & Don’t to ensure your security
• Policy Modifications
• Get in touch for any clarifications
• Personal information collected by Sapphire Suites from its guests

There are a number of situations in which your personal information may be gathered by Sapphire Suites to serve you better. At various touch points with our guests, we may collect the following personal information including, but not limited to: your name and contact information; date of birth; how you prefer to be addressed in communication from Sapphire Suites, preferred modes of communication; your job designation and business address; spouse name, anniversary, credit card details, including the three-digit code that appears on the back of your credit card, your dates of arrival and departure from our hotels/restaurants/other outlets, your preferences when you stay or dine at Sapphire Suites, your transaction history at Sapphire Suites; offers you have availed of from third party marketers in response to communication from Sapphire Suites. We may also record details on guests who have stayed or dined with you at Sapphire Suites, including their names and contact details.

Besides the above, we may also collect the following:

When you will out a form (online or hard copy), stating your preferences when you stay or dine at Sapphire Suites. Such information may include details relating to health matters.

User name and password selected by you when you register at our website or become a member.

If you choose to reserve a room online we record your arrival and departure dates, number of guests in the group, details of guest rooms and tariff details.

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.

We do not knowingly collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or political affiliations, unless it is volunteered by you. We may use any health-related information provided by you only to serve you better and meet your specific needs when you stay or dine with Sapphire Suites.

How does Sapphire Suites use the personal information collected from its guests

Your privacy is of utmost importance to us and we take it very seriously. We do not sell or rent your contact information to other marketers. We use your personal information to provide you with the services you request from Sapphire Suites, to help you make room reservations, to provide you with information about conferences and events at Sapphire Suites, to send you promotional material by email, direct mail and phone, to conduct surveys from time to time, to make you offers sourced from third parties, per your stated preferences or usage pattern exhibited at Sapphire Suites.

Sapphire Suites with or without prior notice to you, may have to share your information in order to comply with applicable laws or respond to governmental inquiries or requests from public authorities or to comply with valid legal process, to protect the rights, privacy, safety or property of Sapphire Suites, its guests, employees or the public or to permit us to pursue available remedies or limit the damages that we may sustain or to respond to an emergency.

If you use a corporate credit card, your billing information may be shared with your employer.

Non-personal or anonymous information collected by Sapphire Suites

Information that does not personally identify you is referred to as non-personal or anonymous information. When you visit and interact with the sites www.sapphiresuites.in or third parties with whom Sapphire Suites has contracted to provide services, non-personal information, like, list of website pages visited by you, could be collected. Technology like cookies could be used to help you deliver content per your preference, to help you process your reservations or other requests. While this cannot be used to disclose your identity, this information will identify your browser to our servers when you visit our site. To remove the cookies at any point from your computer, you can delete them using your browser.

We also may collect data by using web beacons, clear GIFS, pixel tags or similar means, which will tell us when you visit our site. Non-personal information like the domain name, the areas of the site you visit, your operating system, your browser version, and the URL you visited from, can be identified, which can be used to enhance your online experience by understanding your web usage patters.

We may use or disclose non-personal information for any purpose from time to time since this does not personally identify you. For instance, we may embed e-mail addresses with images. In such cases where we combine non-personal information with personal information, the combined information will be treated by us as personal information as per this policy.

If at some point in the future our websites contain links to third parties' websites, do please note, that we will not be responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. For information provided by you on third party sites, the privacy policy and terms of service on those sites will be applicable and we strongly advise you to read the privacy policies of websites that you visit before submitting personal information.

Sapphire Suites's policy regarding protection of its guests' personal information

Sapphire Suites takes precautions, including administrative, technical and physical measures- to safeguard your personal information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration or destruction. However, unfortunately no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. You can help us by also taking precautions to protect your personal data when you are on the Internet. For your own privacy protection we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.

How long does Sapphire Suites retain your personal information

Sapphire Suites will retain your personal information for the period necessary to fulfill the purposes outlined in this policy document, unless a longer retention period is required or permitted/mandated by applicable law.

Dos & Don't to ensure your security

For your own privacy we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.

Policy Modifications

Sapphire Suites may update its privacy policy from time to time without prior notice and posted on the website.

Get in touch for any clarifications

 If you have any questions or concerns about this policy, please get in touch with us at [email protected]